Return Policy
Gileulight™ accepts eligible returns according to the following conditions.
Return Request Window
Customers may request a return within 30 days after confirmed delivery.
Conditions for Accepted Returns
Returned items should:
- Remain in acceptable condition
- Include original packaging when possible
- Show no signs of misuse or intentional damage
Non-Eligible Returns
Certain items may not qualify for return, including:
- Customized products
- Clearance or final-sale items identified as non-returnable
- Products damaged after delivery due to improper installation or handling
Damaged or Incorrect Deliveries
Customers receiving damaged or incorrect products should contact support promptly and provide photos for review assistance.
Inspection and Refund Review
Returned products are inspected after arrival. Approved refunds are processed according to the original transaction method and may require additional handling time depending on the financial institution involved.
Return Assistance
Customers are encouraged to contact support before sending any return shipment to receive updated return instructions and eligibility guidance.